IT Solutions Management for Human Services



IT Solutions Management for Human Services (ISM) is an association of Health and Human Services (HHS) information technology professionals representing federal, state, and local governments, from the U.S., its Territories, Canada, other countries, as well as the private sector. We promote solutions that support the mission and vision of HHS programs. ISM advocates on behalf of state and local Health and Human Services entities to federal agencies for improvements in policies, processes and procedures. We promote best practices in Information Technology by sharing innovative solutions, connecting IT professionals, and collaborating with our private sector partners. 


ISM Awards Nominations Now Open


Thank you and Congratulations!


ISM 2015 is in the books with record attendance.  Mark your calendar for September 18 – 21, 2016 to join us in Phoenix!


Thank you to our sponsors, speakers and attendees for helping to make this year's ISM conference so engaging and successful!


We trust that you left with new insights, ideas and industry connections. We truly appreciate you taking the time to share your knowledge, best practices and commitment to shaping the future of human services delivery. Your attendance made ISM 2015 the best one yet!


To access 2015 presentation materials from all conference sessions click here.


Plan to join us for ISM 2016 on September 18-21 in Phoenix as we continue to explore ways to advance our work in the field and develop innovative strategies across sectors to achieve greater collective impact.

We value your participation and hope that you will join us again next year!





ISM congratulates the 2014 winners of the Recognition Awards for Excellence in Human Services Information Technology! Click here for the complete listing of the 2014 awardees!






NEW! - 10-13-15: APHSA submits comments on ACF's Comprehensive Child Welfare Information System NPRM



July, 2015 - HHS & USDA Formally Announce 3 Year Extension to A-87 Exception & Expansion of Access to the CALT by HS Programs



Sept., 3, 2014-National Collaborative for Integration of H/HS Webinar: Examining the Impact of Interoperability on Client, Organizational, and Population Health Outcomes  AUDIO/SLIDES


This webinar highlights one county's approach using an Integrated Case Management solution, inclusive of both ROTI & SROI methodologies and an intensive teaming protocol, being implemented for Transitional Age Youth programs and Homeless Services.




Uma Ahluwalia, Director, Department of Health & Human Services, Montgomery County, MD

Lisa Cawley, Manager, Health & Human Services, Accenture

Jerry Friedman, Director of Strategic Initiatives, Accenture Human Services

Megan Lape, Program Manager, National Collaborative for Integration of H/HS, APHSA

Harold Lehman, MD, PhD, Professor and Interim Director, Division of Health Sciences Informatics, Johns Hopkins School of Medicine



*Click here to learn more about APHSA's National Collaborative for Integration of H/HS!



August 19, 2014: ACF Releases Confidentiality Toolkit and Launches NIEM's Human Services Domain's IEPD Repository 



A-87 Exception

October, 2014: Medicaid E&E 90/10 FFP & A-87 Exception Extended!
CMs issued a letter to APHSA and the National Association of Medicaid Directors announcing their intent to propose regulations permanently extending the availability of 90 percent funding federal matching funds for Medicaid eligibility and enrollment systems and to provide guidance authorizing a three-year extension of the OMB A-87 cost allocation exception. The full letter is available here.
July 11, 2014: APHSA's National Workgroup on Integration released a revised version of the A-87 Exception Toolkit for Human Service Agencies: Description of the Exception & Recommendations for Action. The report was originally released on a joint webinar with APHSA and State Systems Directors' from ACF, CMS & FNS on January 23, 2014. Click here to access the slides. 

May 13, 2014: NASCIO Requests Extension to A-87 Exception


December 12, 2013: APHSA Requests Extension to A-87 Exception






ISM 2012 

Conference Presentations 


ISM 2011 Conference Presentations 

APHSA 2010 Spring Conference Presentations 

ISM 2010 Conference Presentations 

ISM 2009 Conference Presentations 

ISM 2009 Conference Photo Library

Fellowship Applications

ISM Conference

2015 Conferences & Events