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2	Agenda Social Services Challenges Can Digital Media solutions help? Collaboration Knowledge Transfer Electronic Case Folder Technical Implications Questions
3	Social Services Challenges
4	Digital Media – leveraging photos, video, audio, images - for pleasure and for business
5	Video Is Changing The Way We Communicate
6	Digital Media can enable Social Services organizations to better meet their tactical and strategic goals
7	Technology-enabled collaboration techniques facilitate communications with inter and intra-agency services, partners and channels
8	Video conferencing – enabling enhanced collaboration
9	Desktop Video Conferencing
10	Video collaboration can … Provide “On demand” expert advisor Leverage the most knowledgeable/skilled people for the job Remove location as a factor Accelerate case conferences with personnel within the agency and from outside organizations Healthcare, education, third party partners. Be implemented using multiple collaboration alternatives – Conference room Conference cart Desktop based conferencing
11	Digital Media can enable Social Services and Social Security organizations to better meet their tactical and strategic goals
12	Knowledge capture and effective training procedures are of growing significance in today’s Social Services environment Driving the Need for Improved Knowledge Management and Training Employee churn Aging workforce Workload Procedural and legal changes New or enhanced case management systems Financial constraints How can on-demand video enhance knowledge transfer Capture knowledge from the experts and make it broadly available throughout the agency Provide training when and where it is needed Make the best trainer available to all Training available to be reviewed as needed Reduce or eliminate travel Consistent communications of new/changed policies and procedures across the organization
13	Video Communications - Elements
14	Digital Media can enable Social Services and Social Security organizations to better meet their tactical and strategic goals
15	Electronic Case Folder for Social Services
16	Uses of the Electronic Case Folder Photos of non-custodial parents to assist in CSE efforts Photos / video for home visits for children in foster care Client interviews Videos of prospective adoptive children Transcripts generated from audio recordings Scanned case documents (multi agency or single agency)
17	Electronic case folders can provide substantial benefits to the staff of the Social Services organization All documents are digitized and stored in a central repository linked to the case management system Scanned forms, word docs, photos, video and audio interviews All documents relating to a particular case are linked and can be accessed through an electronic search Minimizes risk of loss, misfiling, lengthy waits for files Provides security authorization for access to files Available for remote access Documents can be replicated to offsite secure locations as required
18	Backup
19	Video Terminology 101 Video Conferencing This is real-time, two-way interactive video. Video cameras must be deployed at all points of the video conference in order for the two-way interaction to occur. The network must also support real-time transfer in both directions. Video conferencing enables virtual meetings and facilitates the dynamics of interpersonal communication that occur in face to face meetings, even though the participants may be miles away. Video conferencing is one of the most effective tools for collaboration and group discussions. Video on Demand This is a one way streamed video. It enables a staff member to access training or policy update content that is stored on a video server. The content may be a training session recorded as it is conducted and available for future use, or a policy or regulatory change which needs to be communicated broadly across the organization. Video Broadcast This is also a one-way streamed video, except that it will connect one video source to many video viewers. It enables an agency executive to simultaneously reach any number of viewers located throughout the network. The broadcast may originate from a camera that is capturing a speech or meeting in progress or it can be stored content that is broadcast over the network at a specific time.