1	"Innovative Delivery of" Innovative Delivery of Health, Human & Emergency Services Arizona 2-1-1 Online www.az211.gov
2	Arizona 2-1-1: What is it? Arizona 2-1-1 is a single point of access to an information and referral database: health and human services. emergency services, public safety and homeland security information. Phase I: Arizona 2-1-1 Online. Access to thousands of programs & agencies. www.az211.gov. Phase II: Arizona 2-1-1 Call Centers.
3	Anticipated Benefits Provide authoritative source for current information regarding community emergencies and disasters. Facilitate rapid response to individuals and families in need – day to day as well as in emergencies. Resource for community workers, such as school counselors, librarians, discharge nurses & other helping professionals, to assist others. Tool to increase awareness of existing resources leading to earlier, more effective & less expensive intervention as well as identification of areas in need of additional resources.
4	Governor Napolitano’s 2-1-1 Vision 2003: Homeland Security Plan; Public Meetings & Community Feedback. 2004: Executive Order forming Council & Committee; Strategic Plan for Phased 2-1-1 Implementation; Phase I Executive Summary Approval. 2004-5: Phase I “Arizona 2-1-1 Online” Developed. June 29, 2005: Arizona 2-1-1 Online Activated.
5	Governor Napolitano’s 2-1-1 Vision
6	Community Investment Over 1,500 social service and emergency professionals attended informational meetings in locations across Arizona to discuss the development of Arizona 2-1-1 Online. In addition to ongoing advice from the Community Advisory Committee,100 leaders from government and community groups participated in qualitative and community testing of Arizona 2-1-1 Online. Public meetings were held in 2003, 2004 and 2005 to help manage expectations and provide a forum for public feedback Discussions in these meetings helped define the State’s plans as the system evolved.
7	2-1-1 Provider Data
8	Key Features
9	Search Tools
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14	Emergency Bulletins System (EBS) The 2-1-1 EBS system was developed by the State agencies involved in emergency management, the Red Cross and Salvation Army. The Division of Emergency Management (ADEM) administers the EBS system. The EBS team developed a Standard Operating Procedures Manual to define coverage, posting, protocols and other system requirements. The EBS team is conducting outreach to local, county, state & tribal emergency managers to encourage them to send bulletins for posting to the system.
15	EBS Benefits Provide the citizens of Arizona a one-stop shop for information - protective measures, life-safety, response and recovery efforts - about an emergency event. Provide volunteer, local, county, state and tribal emergency response agencies with a statewide resource to reach the public with emergency information. Help relieve the burden on the 9-1-1 system by addressing non-9-1-1 emergency needs. Promote emergency preparedness for citizens, communities and businesses.
16	EBS Information Newsflash Alert Front and center on Arizona 2-1-1 Online homepage Poses immediate threat, requires protective actions Really Simple Syndication (RSS) Bulletins Emergency bulletin information - press releases, pictures, maps Sources: Police & Fire Chiefs, Sheriff’s office, Department of Transportation, Health Departments, Office of Homeland Security, Division of Emergency Management, etc.
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19	Three Digit Dialing The FCC has designated several N-1-1 numbers such as: 9-1-1, the most recognizable, is for life-threatening emergencies 4-1-1 is Directory Assistance 7-1-1 is for the deaf and hard of hearing to translate voice to text 5-1-1, in Arizona, is to access information about highways and major roads
20	The Vision for 2-1-1 Call Centers
21	Questions & Discussion