1	Emerging Technologies and their Impact on Human Services Organizations
2	A Series of Waves of Innovation have defined the applications we use. Computation
3	The rise of the insight economy The recent waves of innovation are beginning to pay dividends in the form of a wealth of new data. Insight – the ability to think and act based on what we sense – will be the next differentiator. The result: An Insight Economy: The ability of enterprises to perceive and respond to threats and opportunities at scale.
4	The Insight Economy: Scope
5	Insight Engines will complement people, not replace them. Humans roughly: sense and act in a 50 foot radius. remember the right 7-9 things for a little while are socially sensitive to 40-50 people can manipulate things the size of a breadbox easily and go up stairs. think about 1 – 300 things a day. Consider a dozen options from various perspectives. Think deeply about money, object oriented programming, sex, violence, lunch, and our social standing – for about 2 hours at a time max. Tell and understand stories about the above. Humans are very good at this. Let them keep doing it. Machine intelligence will be in greatest demand on a complementary scale.
6	The Insight Map
7	Digital Pen and Paper Digital Pen An ink pen equipped with electronic sensors to allow it to digitally capture what the Digital Pen writes and transmit it back to a computer. Digital Paper A normal piece of paper with a unique pattern printed in the background Pattern allows the Pen to orient itself on the paper, enabling it to understand where it is writing on the page 1000 Sensor Data Points Per Keystroke Location, Speed, Pressure, Timestamp, Inclination and Rotations Always Connected Bluetooth or USB for syncing
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9	The Anoto Paper The Anoto Dot Pattern is printed onto normal Paper This pattern is based on round dots slightly displaced on a grid. The irregularity is the information that is used to decide the position. There are four possible offsets for each dot. An area of 6x6 dots gives us a unique position. (2⁷² combinations)
10	Example: Parking Tickets Over $60 million is lost per year in certain counties because of improperly executed ticketing procedures Many of these issues originate from management of documents, police officers not bringing the proper documentation to court, improperly obtained signatures, etc. Some counties have implemented “paperless traffic courts” and are working to eliminate manual entry of information at the time of a traffic stop. Problem: There currently does not exist a good solution for electronically obtaining signatures of defendants at the time a traffic ticket is issued. If an electronic signature could be captured and associated with the ticket data, the ticket could be re-produced in court and responsibility would no longer lie with the officer alone to bring the proper paperwork.
11	Proposed Process The following process will incorporates digital signatures into each traffic ticket.
12	Operational Insight Operational Insight can inform processes by using models of individual entities:
13	Example: Predictive Insight Different classes of Insight Engines will enable business to act in the face of uncertainty and scale. Example: Predictive Insight: Real Time Fault Prediction Engines
14	Augmented Labor: Extending Reach
15	Phones allow us to say something to a business. Cameraphones let us show them something. Phones were social first. Business channels later. Camera phones will follow a similar path.
16	Coping with the scale of media enabled communications By 2007 there will be approximately 8,800 cameraphones per square mile in NYC. (Assumes 80% of cameraphones sold still in use) If each cameraphone sends 1 picture/year to NYC that’s 2.7 Million pictures. And we haven’t even mentioned video. How will NYC – or any organization – accept and use this media?
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18	1 Image = 1 Hour on Hold Problem: Organizations are pushing people towards self-service channels. Media enhanced interactions requires humans. Media enabled interactions may reduce costs in other ways. They may: Facilitate Service Call Preparation Reduce trips by noting site needs Flexible Service Calls Reduce need for on site customer involvement Reduce call length Less time spent describing physical objects and settings Reduce number of calls per problem Less time spent disambiguating objects
19	Exploratory Insight
20	Many questions that are seemingly simple require can pose significant challenges What do we know about company A? What is the relationship between company A and the companies in our portfolio? Is there anybody in our organization that has contacts in company A? Who are the top executives of company A and what do we know about them? What companies does company A do business with?
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23	By using a knoweldge model and domain-specific rules, diverse set of information can be restructured and integrated to form a homogenous knowledge space
24	Different tasks may require different knowledge models
25	Accenture has used this concept to identify key experts and materials to support its client engagements
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27	The same concept has been applied in various domains including drug discovery in pharmaceutical companies
28	Knowledge Discovery Tool
29	Differentiating Insight: Privileged Vantage Points Differentiated applications will result from privileged: Access Analysis Action
30	"Questions?" Questions?