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  • Jerome Uher
    Director of Membership and Communications
    APHSA
    1133 19th St., N.W., Suite 400
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    Fax: (202) 204-0071 E-mails: jerome.uher@aphsa.org

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ISM 2011

Post Conference Evaluation

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Plenary Sessions Overview



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APHSA 2010 Spring Conference Presentations

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2011 ISM Conference Presentations

Post Conference Evaluation

• Plenary Sessions
  
  
  • Call Contact Centers Presentation
  • HCR Early Innovators Presentation
  • State Systems Presentation
  • USDA is committed to ending childhood hunger
  • APD online training information
  • Obama Administration - Rick Friedman

• Track 1: Business
  
  
  • Session 1.1: State Consortiums, When, Why and How?
    
    
    • Cross-Boundary Collaboration: Assessing Policy, Management, and Technological Capabilities - G. Brian Burke
    • Effective Multistate Partnerships - Nancy Peterson
  
  
  • Session 1.2: Panel Discussion - Implementation and Budgeting for Innovative Service Strategies
    
    
    • Susan Dreyfus
    • Adapting to the New Normal Implementation and Budgeting for Innovative Service Strategies - Isabel FitzGerald
    • ONE DCFS Modernization - Ruth Johnson
  
  
  • Session 1.3: Health Care Reform and the 90/10 Train - Hook Up or De-Link
    
    
    • Kansas Medical Eligibility Determination System(KMED) - Darin D. Bodenhamer
    • Leveraging 90/10 Funding in support of DHS Modernization and the Health Insurance Exchange - Belit Stockfleth, Kathryn (Naugle) Wilk
  
  
  • Session 1.4: Innovative Workforce Strategies to Transfer Organizational Culture and Streamline Services
    
    
    • The Office Cloud - H. Duane Fontenot
    • Telecommuting for Eligibility Specialists - Tricia Cox

• Track 2: IT Solutions
  
  
  • Session 2.1: Innovative Service Delivery Solutions
    
    
    • California Statewide Automated Welfare Systems (SAWS) Consortia Modernization and Innovation - Michael J. Sylvester II
    • Oklahoma Online Enroll ment Easy as 1-2-3- Richard Evans
  
  
  • Session 2.2: Health Insurance Exchanges - Learning from Experience and Forging Ahead
    
    
    • Cindy Layton
    • Linda Sheppard
    • NY Health Benefit ExchangeEarly Innovator Project - Thomas Donovan
  
  
  • Session 2.3: Advancement in Technology to Support Children's Programs
    
    
    • Kids Deserve Support - Alisha Griffin
    • Ron Ozga
  
  
  • Session 2.4: Implementation Challenges, Expected and Unexpected
    
    
    • Michael Bowie

• Track 3: Technical
  
  
  • Session 3.1: Enabling the Mobile Customer Experience
    
    
    • Enabling the Mobile Experience for Field Workers - Deborah Ramos
    • All the Way to Mobile: The Untethered Human Services Workforce - Rick Howard
  
  
  • Session 3.2: Cyber Security – Risks and Options for Improvement
    
    
    • Harry D. Raduege, Jr.
    • Cyber security challenges and opportunities - Jim Weaver
  
  
  • Session 3.3: Leveraging Advancements in Electronic Forms Technology
    
    
    • TIERS and the Self Service Portal Integration Efforts - Bowden Hight
    • ADOBE LIVECYCLE - James Randall
    • Tricia Cox
  
  
  • Session 3.4: Data Services Hub
    
    
    • CMS Gate Reviews (Topic 1), Data Services Hub (Topic 2) - Kirk Grothe

• Invitation to 2012 ISM Conference

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