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Plenary Sessions Overview

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APHSA 2010 Spring Conference Presentations

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ISM 2009 Conference Presentations

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2008 ISM Conference Presentations

Sunday Interactive Workshop: The Oregon HDS Transformation Initiative
1. SF082108.ppt
2. McKinsey OHI presentation to ISM conference

General Session GS-1: Opening General Session
1. Oracle CEO’s Presentation

General Session GS-2: CEO Perspective: The Changing Face of Service Delivery
1. CEO Perspective - Hawkins
2. CEO Perspective - Roob

General Session GS-4: Procurement: Finding the Balance
1. Human Services: Procurement Can Help
2. Finding the Balance: Opportunities to Innovate in Structure, Strategy & Process

General Session GS-5: The Whys and Hows of IT Centralization and Consolidation
1. CIO Panel: The Whys and Hows of IT Centralization and Consolidation

Track Session 1.1: Organization Readiness
1. Modernization of the Food Stamp Program in Florida
2. Turning Strategy into Reality – Lessons learned from the Washington SACWIS Project

Track Session 1.2: Governance – It’s not all about IT!
1. Business governance – Main
2. Business governance – Speten

Track Session 1.3: Human Side of Change
1. Louisiana’s change readiness lessons in developing a comprehensive enterprise social services system
2. Human Side of Change

Track Session 1.4: Metrics – Defining, Measuring and Monitoring
1. State Foster Care and Adoption data
2. Using SACWIS data to manage Child Welfare agencies

Track Session 1.5: Privacy and Security is Everybody’s Business
1. Mobile workforce pilot, City of Richmond
2. Wireless and mobile device security consideration

Track Session 2.1: Legacy Systems: Replace or Refresh
1. Michigan Bridges
2. Incremental Refresh PADPW’s approach to accomplishing IT vision

Track Session 2.2: Self-Service Solutions
1. Designing customer-focused online self-service tools

Track Session 2.3: Technologies for Service Delivery
1. Leveraging a common platform and processes
2. Technologies for Services Delivery

Track Session 2.5: Solutions Implementation: Avoiding Pitfalls
1. Solutions Implementation Avoiding Pitfalls
2. Lessons learned in Maine technology projects

Track Session 3.1: Business Intelligence – To BI or Not to BI
1. GA Business Intelligence

Track Session 3.2: Mobile computing – Are you cordless yet?
1. Mississippi Department of Human Services: AGPS/LBS mobile phones and GIS
2. Mobile Computing - WV FACTS

Track Session 3.3: Green IT
1. Virtual Office
2. Green Remote Office Re-Architecture

Track Session 3.4: Collaboration Technologies – Inspire, Motivate, Collaborate
1. Arkansas DHS Experience with MS Sharepoint
2. Project and Portfolio Management within the Colorado Department of Human Services

Track Session 3.5: SOA

Track Session 4.1: Proactive Customer Service Centers and IVR tools
1. Proactive Customer Service Centers and IVR Tools

Track Session 4.2: Business Continuity and Disaster Recovery

Track Session 4.3: Improved Client Experiences and Outcomes

Track Session 4.4: Workforce Management
1. Future Workforce Management and Its Impacts

Track Session 4.5: Integrated Client Information and Services
1. AK Master Client Index presentation
2. Oregon Integrated Client Services Data Warehouse